Frequently Asked Questions
Everything you need to know about enhancing your living space with Primacol.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.
Do you offer a warranty on Primacol home products?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home accessories?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or personalized home goods are non-refundable.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
Are the materials used in your products eco-friendly?
Primacol is committed to sustainability. We prioritize FSC-certified wood, recycled textiles, and non-toxic finishes across our entire home collection.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investment pieces.